Returns:
Please note that all our products are made to order and there is no returns or refunds of any kind unless the product(s) that you ordered arrives in a non-working state. In this case we will repair the product at our earliest convenience and ship it back to you.

Unfortunately we can’t offer you a refund or exchange.

Refunds or Exchange policy:
By purchasing a product from our website, you acknowledge that all products purchased are "made to order items" and sold "as is", This means that there is some build time involved as they are non-stock products, and custom made specifically for you when you order. There are no refunds or exchanges of any kind. You as a customer assume any and all responsibility for your purchase. Once again, each product is custom made specifically for you. American Loopers LLC will not be held responsible for orders placed in error, confusion, misunderstandings, etc.

In the unlikely event that the customer receives a product in non functioning state as described by us, customer will have SEVEN calendar days after tracking shows delivered, to contact us for a solution. AMERICAN LOOPERS reserves all the rights to determine what is a mistake and or error based on email communications, diagrams, schematics, and or product descriptions. RMA numbers are required.

In the event a return is authorized by us for a modification or repair, an RMA number will be issued. No shipment will be accepted without an RMA number.

Any and all products shipped to us without previous authorization from American Loopers LLC will be refused and sent back to sender.

Warranty policy:
We do guarantee our products to be free of manufacturer's defect for a period of one year after customer receives product. If a product needs to be repaired, customer will contact us first, then after return has been authorized, customer will need to ship the product to us. Warranty is only for parts inside the product and does not include finish (paint).

Exchanges: (if applicable)
We only replace items if they are defective or damaged upon arrival. This DOES NOT INCLUDE you not liking the product for any and all reasons, or decide you simply have no need for it any longer.

Shipping:
To return your product, (only of it was dead on arrival and has been authorized by us)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Items MUST be shipped using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FURTHER WARRANTY & LIMITATION OF LIABILITY:
Products are sold by the American Loopers with such warranties as may be extended by the manufacturer of the product(s), and there are no warranties for value added services, services bundled with the products, or other services provided by the American Loopers. AMERICAN LOOPERS MAKES NO OTHER WARRANTIES AND ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, ACCURACY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. CUSTOMER IS RESPONSIBLE FOR INSTALLATION AND USE IN ACCORDANCE WITH MANUFACTURERS’ INSTRUCTIONS AND THE COMPANY SHALL NOT BE RESPONSIBLE FOR CUSTOMER’S IMPROPER SELECTION OF A PRODUCT FOR A PARTICULAR APPLICATION OR OTHERWISE. No warranty will apply if the products are in any way altered or modified after delivery by the American Loopers.
WITH RESPECT TO ANY SOFTWARE AND OTHER PRODUCTS MADE AVAILABLE, CUSTOMER ACKNOWLEDGES AND AGREE THAT THE COMPANY IS NOT THE MANUFACTURER THEREOF AND THE ONLY WARRANTIES OFFERED ARE THOSE OF THE MANUFACTURER, NOT THE COMPANY. THE DISCLAIMER CONTAINED IN THIS PARAGRAPH DOES NOT AFFECT THE TERMS OF ANY MANUFACTURER'S WARRANTY.
Customer further hereby expressly waives any claim that it may have against American Loopers based on any product liability or infringement or alleged infringement of any patent, copyright, trade secret or other intellectual property rights with respect to any product sold on this website. In addition, Customer hereby also waives any right to indemnification from American Loopers against any such claim made against Customer by a third party.
Customer acknowledges and agrees that no American Loopers employee is authorized to make any representation or warranty on behalf of American Loopers that is not in this Agreement.
THE COMPANY’S LIABILITY ON ANY CLAIM FOR LOSS OR DAMAGE ARISING OUT OF THIS AGREEMENT OR FROM THE PERFORMANCE OR BREACH OF THIS AGREEMENT OR CONNECTED IN ANY MANNER WITH THE SUPPLYING OF ANY PRODUCTS OR SERVICES HEREUNDER, OR THE SALE, RESALE, OPERATION OR USE ALLOCABLE TO SUCH PRODUCTS OR PART THEREOF INVOLVED IN THE CLAIM, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND FOR PROPERTY DAMAGE AND DEATH) OR OTHER GROUNDS, SHALL NOT IN ANY EVENT EXCEED THE PRICE ALLOCABLE TO SUCH PRODUCTS OR PART THEREOF INVOLVED IN THE CLAIM, REGARDLESS OF CAUSE OR FAULT. IN NO EVENT SHALL THE AMERICAN LOOPERS BE RESPONSIBLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR INDIRECT DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUES, SALES, DATA, BUSINESS, GOODWILL OR USE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE. THE PARTIES AGREE THAT WITHOUT THIS LIMITATION OF LIABILITY THE COMPANY WOULD NOT HAVE AGREED TO THE PRICE OR TERMS AND CONDITIONS OF THIS AGREEMENT. THE LIMITATION OF LIABILITY SET FORTH HEREIN APPLIES BOTH TO PRODUCTS AND SERVICES PURCHASED OR OTHERWISE PROVIDED HEREUNDER. Any cause of action against the AMERICAN LOOPERS must be instituted within 1 year from the date of purchase or provision of the products or services.
If the AMERICAN LOOPERS provides Customer with advice, training, applications support, or other assistance which concern any products supplied hereunder, or any equipment, system or the like in which the product may be installed, the AMERICAN LOOEPRS’ giving of such advice or assistance will not subject the AMERICAN LOOPERS to any liability, whether based on contract, warranty, tort (including negligence) or other grounds. In order to maintain quality Customer service, the Company may monitor or record telephone calls and other communications.